For nearly 25 years I’ve been starting, improving and running businesses and projects of all kinds.
I initially trained as an economist (please don’t hold that against me) then trained as a teacher and have taught in the UK and overseas. 
Although I’m no longer employed as teacher, I’ve been teaching in various guises ever since ……..as an adviser to large and small organizations, as a speaker, a workshop leader, a volunteer and also a guest/visiting lecturer at various universities.
I’m a huge fan of organizations that do great things for their customers and their people.
I’m also a lover of simplicity and an advocate of the human touch with some really useful technology thrown in.
As a result, I’ve written a couple of books on customer service and customer experience….one of them, How To Wow, was a bestseller, was published in 2016 and is the focus of this course. For fun, apart from hanging out with friends and family, I like to do a couple of things:

I like to write (check out my column on Forbes and my podcast series on my own blog) and
I like to go rock climbing (I’m very average)

You can check out some of the talks that I have given to get an idea of the sort of things I'll cover, my style and what you're in for.
You can find also out more about me via:  - My blog - My Forbes column - LinkedIn and  - Twitter