After making over 30,000 business to business sales calls, owning a cellular phone store business for 10 years and 20 years of conuslting to family businesses with 10 to 1000 employees, I learned the biggest problems businesses encounter are communicaitons issues. They don't teach us the important steps to navigate tough talks in school, yet the information has been around for 40 years. I've researched it in depth. Added a creative twist with some paradigm shifts and put together CONTACT 20-20 for you. Watching one 10-20 minute video a day for 26 days will make you a better communcaitor.