Connie Payne and Patricia Kutza, partners of DGMS & Co, bring to the making of their flagship book, The Don't Get Me Started! Toolkit--Strategies for a Culturally-Challenged World, over thirty years of experience each in the education (Payne) and telecom (Kutza) sectors. This book provides a systematic approach to assessing and successfully responding to the many complex situations that people encounter in our rapidly-changing world. They take the basic principles of our book and integrate them into workshops, presentations and game shows that focus on cultural awareness and cultural competency. Three versions of this book - workbooks created for the middle-school, 4th/5th grade and adult niches - expand their mission: Offering good decision-making and restorative justice skills to a client base which includes key decision-makers in the school, state workforce centers and senior active living communities located throughout the San Francisco Bay Area.