Jean "John" Nalbantian, is the founder, creator, President and CEO of The Better Connect Academy, LLC. 
With over 23 years of experience working with hard of hearing individuals and other disability groups, his experience and connections helped in the development of this very important online course. His vision is to continue advocating for the hard of hearing community and ensuring that businesses and organizations know how to provide effective communication per ADA laws.
He's a graduate of the University of Phoenix, BS in Human Services Management and Gerontology certifications from USC. Jean also has a Life Coach certification from the New Skills Academy USA. 
Personal note:
Your enrollment in this course is very important and commendable. The hard of hearing and deaf communities need you to provide effective communication per ADA laws, to bridge the communication gap. Thank you for taking the course.