When empathy is expressed by a medical professional, patients relax, giving the nurse, doctor, or other professional the opportunity to do their job more easily.
Empathy leads to a greater connection to the patient, fewer complications, and better outcomes.
Workbook includes
Patient-viewpoint stories
Activities to enhance an empathetic attitude
Exercises to inspire you
Tools needed: PDF writer, a straw, rubber band, your hands, and a smile
Shari teaches healthcare professionals how small expressions of empathy transform patient safety, trust, and cooperation. Her unique perspective — combining years of teaching with lived experience as a critically ill patient — brings depth and authenticity rarely found in empathy training.
This course is created by Shari Bookstaff, founder of Impact of Empathy, a marine biology professor, and survivor of brain surgery, stroke, paralysis, and long-term hospitalization. Shari has spent years on both sides of the healthcare experience — ❌ as a critically ill patient unable to speak, move, or breathe ✔️ and as an educator, teaching...