What will learn in this product?

No business can exist without customers/clients. If a business/organization fair poorly managing their customers and tracking their satisfaction level through effective communication and record-keeping, they will in no time be out of business. The ability to manage your customers in order to enhance new customers acquisition and retention forms the basis of effective customer relationships management which greatly affects the success of any business endeavor.

A great way to jack up the sales of your company is by making your communications more efficient with your current and potential customers. One of the most important features of these templates is that it helps to keep track of communications with your customers by following up on contracts, updating the status of leads, tracking sales, and scheduling future communications with new customers so you can convert them into regular clients.

The templates highlight concepts for improvement on customer services including:

1. Value-added flow analysis
2. Voice of the customer (VOC) tree diagram
3. Voice of the customer translation matrix
4. COPQ calculator in CRM

These customizable excel templates incorporate each of the following:

1. Demographics
2. Estimated sales
3. Last contact
4. Next contact
5. Notes VoiAAA
6. Sales log
7. Contact log
8. Complaint register etc.