Let's go back to our team and see how they can do it differently. They have invited a facilitator to support them into taking a meaningful decision together. Let's see how they are going to handle it now. team, we have the project skyline ahead. In the next 10 minutes, I invite you to explore what we understand and know the problem and what is missing. First, let's try to understand the challenge using the who, what, why technique.

The first question is, who is our key stakeholders, the Executive Board of our company very well, then what do they need? A very secure storage. No administrator, operator or developer shall have any access to the content of store documents at any given time, even for support. Why do they need it? These are strictly confidential documents such as company strategy, preliminary financial results, etc. leaking such information may have very negative impact on the company.

So we need to ensure that no information can leak and prevent unauthorized access by any means. Administrative passwords, hacks in the code, debug access, etc. Good. How can we formulate the problem statement? The executive board needs a way to store confidential documents securely to prevent data leaks that damage the company. Now the team has a common understanding of the problem and why it is so critical to solve it.

They are ready for the next step.