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URL:https://www.learndesk.us/class/6726321512120320/lesson/f0388055aeebb44b725c54997dd15052?ref=outlook-calendar
SUMMARY:Communication Skills
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/f0388055aeebb44b725c54997dd15052?ref=outlook-calendar
DESCRIPTION: 

 
Let Us Show You How To Improve Your Communication Skills


Your role as Tour Guide is a Service Role. Keep this in mind in your communication with your group - usually, when we listen to others, we're not really listening - we're thinking about what we are going to say next, or we are wondering what they think of us, or making some kind of judgment about them. It's normal human behavior.
Be Professional at all times, a lot of the time we have to 'act', in difficult situations.
Try to forget who you are and think instead about your role - It is to support the people in your group in getting the most out of their holiday and keeping them safe. This simple technique can change the way you listen to others, and give you the edge when it comes to being of service.
You'll be more likely to remember what they like or dislike as individuals, which in turn will help you make their holiday special - they'll feel cared for and respected. And you'll get a happier group and better...

https://www.learndesk.us/class/6726321512120320/lesson/f0388055aeebb44b725c54997dd15052?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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