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URL:https://www.learndesk.us/class/6726321512120320/lesson/ee0aca9ae1e9392a998c059e8547974a?ref=outlook-calendar
SUMMARY:The X Factor
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/ee0aca9ae1e9392a998c059e8547974a?ref=outlook-calendar
DESCRIPTION: 



On arrival at each destination give out hotel cards in the local language for clients to use in taxis or when asking directions
Prepare sketch maps of areas to be visited showing clearly the accommodation and any places of interest and give these out with a map of the area
Fill in the tour name, reference number, your name as tour guide and the date on their tour evaluation report sheets to save them time - they usually won't want to spend more than 10- 20 minutes on this
Maintain a positive attitude at all times, especially in the face of a setback. If you don't make a situation into a crisis, that's one less thing for the group to worry about - they are on holiday!
Deal with unforeseen circumstances promptly and with authority - don't change your mind frequently
Use humour; be supportive; initiate impromptu gestures - none of these cost money and you can make a real difference to the quality of a holiday
Take care of the group's safety and well being, address their concerns...

https://www.learndesk.us/class/6726321512120320/lesson/ee0aca9ae1e9392a998c059e8547974a?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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