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URL:https://www.learndesk.us/class/6726321512120320/lesson/92eafee7b5a86e4dbc27a600452e463a?ref=outlook-calendar
SUMMARY:Scenario N
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/92eafee7b5a86e4dbc27a600452e463a?ref=outlook-calendar
DESCRIPTION: 
Scenario N
One passenger, Mrs J, has complained several times about various aspects of the tour

The driver speeds
There was a cockroach in her room
She had to share a cabin on an overnight boat trip
The bus broke down and everyone had to wait an hour before the driver repaired it

Now she is filling in her tour evaluation sheet and has come to you to explain that she doesn't want to get you into trouble because she likes you. She asks if she should write any of these complaints down.
What do you advise?
Whilst it is very tempting to ask her not to express her dissatisfaction, it is in no one's interest for her to keep quiet. The tour company needs to know what can be put right for next time (if you agreed that the driver was speeding, you should have spoken to him about it; you needed to tell the hotel to improve cleaning standards; she should have been told by the company that she may have to share a cabin on boat trips; the local agent needs to be reminded to check on the...

https://www.learndesk.us/class/6726321512120320/lesson/92eafee7b5a86e4dbc27a600452e463a?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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