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URL:https://www.learndesk.us/class/6726321512120320/lesson/86dfb06f3e6bb24fdbefefcdf7e36852?ref=outlook-calendar
SUMMARY:First Meeting
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/86dfb06f3e6bb24fdbefefcdf7e36852?ref=outlook-calendar
DESCRIPTION: 


 

Discover the key to that vital first impression
Meeting your group for the first time:

You are probably the first contact your group has with the tour company you work for. First impressions are very important. No matter how tired or overwhelmed you might feel (the flight might be late, you may have just run round from departures after waving goodbye to another group, you may have paperwork to do before you can relax / go to bed...), their holiday begins now, and they may well be nervous or tired. This is the time when they will be most critical - so make sure you, as Tour Director, inspire confidence
In your mind, step over to where they are: in the hands of a complete stranger, in an unknown place, maybe fearful that you are inexperienced. They may be feeling vulnerable, tired and anxious, have empathy.
If it's been a long journey or it's late, acknowledge their tiredness and reassure them you will keep arrival procedures to a minimum.
Welcome them and introduce yourself...

https://www.learndesk.us/class/6726321512120320/lesson/86dfb06f3e6bb24fdbefefcdf7e36852?ref=outlook-calendar
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