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URL:https://www.learndesk.us/class/6726321512120320/lesson/54846f210dccda9219d5db73075baaf5?ref=outlook-calendar
SUMMARY:Dealing With Complaints
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/54846f210dccda9219d5db73075baaf5?ref=outlook-calendar
DESCRIPTION: 


Effective Solutions In Regards To Dealing With Complaints
The good news is that most people do not go on holiday in order to complain. However, during a tour, you are likely to come across complaints, no matter how good the tour operating company you work for.So be prepared for this eventuality, and make sure you deal with complaints promptly and effectively. The number one reason people get unhappy is when they feel they are not being taken seriously, so always allow time to listen to them, make notes and advise them of what action you're going to take (which may just be passing the complaint on to someone with more authority).Make sure you carry out any promised actions and inform them when you have done it.
Never make promises you can't keep. It's not in your authority to commit your employer to anything unless you have their prior agreements.
People complain when they feel they've been cheated when things don't live up to their expectations.
There are 3 types of...

https://www.learndesk.us/class/6726321512120320/lesson/54846f210dccda9219d5db73075baaf5?ref=outlook-calendar
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SEQUENCE:3
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