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URL:https://www.learndesk.us/class/6726321512120320/lesson/09f38bd4fe711f1461cf1f34fbaf0cbd?ref=outlook-calendar
SUMMARY:What An Employer Wants
DTSTART;TZID=America/Los_Angeles:20260517T190000
DTEND;TZID=America/Los_Angeles:20260517T200000
LOCATION:https://www.learndesk.us/class/6726321512120320/lesson/09f38bd4fe711f1461cf1f34fbaf0cbd?ref=outlook-calendar
DESCRIPTION: 

Discover what employers are looking for in a tour guide
People handling skills:

Confidence. You need to inspire confidence and command authority, which means being confident yourself
Enthusiasm. You have a great job- enjoy it
Sensitivity. You must also be sensitive to peoples' needs
Responsiveness. Respond to requests and worries promptly
Calmness. Don't get flustered or panic. Refer problems you don't know how to deal with to the office, don't react out of nerves
When dealing with local agents, guides, drivers, hotel or campsite personnel, be friendly but remain in control
Develop an easy working relationship with everyone

Balance friendliness with firmness

Sociability. You have to socialize with everyone in your group, regardless of background, age, and experience. Spend an equal amount of time with everybody, don't have favourites. Never get drunk on tour - by all means, party with the group but know your limits with alcohol and don't exceed them. Remember you are...

https://www.learndesk.us/class/6726321512120320/lesson/09f38bd4fe711f1461cf1f34fbaf0cbd?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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