Hi and welcome back to how do you show up practicing emotional intelligence? The topic for today's lesson is, what is social awareness? What is empathy? How do you assure that you are present for the people in your life? And how are you perceived by your peers and family? How perspective?

Are you to the feelings and thoughts of other people? Those are all powerful questions. So let's start with a definition of social awareness. It is understanding the emotions and the needs and concerns of other people showing empathy which means you understand the person without necessarily agreeing with them. So as being able to understand other people their situations and know that they're different from your own and being able to just listen picking up on the mood in the room. We talked about this one a little bit earlier, and that is noticing your environment understanding what's going on around you being aware of what how the group is feeling, looking for areas where you might need to add clarity or dig a little bit more deeper to get a better understanding and finally picking up on nonverbal cues.

Let's talk about listening. Focus on what the other person is saying quiet the thoughts in your head about how you plan to respond. Remember, you don't have to agree with what's being said Your goal is to listen to acknowledge and to understand the other person's point of view. If you are focused on how you're going to respond while they're speaking, you're missing part of the message. They don't feel that they are being heard. In some cases, it's good to paraphrase what you think you've heard, for clarity, trying to remain objective and not judgmental.

This is a way to first of all reinforce that you were listening, they feel that they've been heard and it also gives both of you an opportunity to make sure that the message they were trying to portray to you was accurately received focus on communicating clearly. Consider what it is best to use email versus the phone versus talking face to face. Check your gut. Do you feel that you have been communicating well, perhaps ask your audience if they have any questions, I attempt to use different ways to communicate because people learn differently. Do not assume that everyone understand your message, you need to have a way to confirm that your message has been received accurately and as you intended empathy is a core emotional intelligence skill. Empathy is sensing the feeling of other people and perspectives and taking an active interest in their concerns.

It's also appreciating and expecting differences between people accepting that we have different priorities and capabilities around emotion you do not have to agree to listen, empathy is a learned skill that we can develop and grow through consistent practice. Therefore, if you're willing to increase your understanding of the behavior of others, it is never too late to learn. Listen, to understand not to respond. Ask questions to assure that you understand asking questions shows the speaker that you're listening and that you're interested and it also builds relationships, remove distractions. No multitasking and focus on the person that's speaking to you. This is a way to be present.

Be aware of any unconscious biases that you may be bringing to the conversation try to focus on what is being said instead of the way it's being said everybody's different and has a different communication style. Do not interrupt allow the person to complete their thoughts before you share your thoughts. Try to remember that the speaker is just like me and that they are just a human being with values, cares, fears, goals, just like me. So a couple questions to ask yourself, do people consider you to be a good listener? Do they consider you to be easy to talk to and open minded? Do you speak more than listen?

Be aware of emotionally charged words? Do you consider the opinion of other people and finally, using your instinct to determine the mood in the room and be aware of verbal cues and body like paraphrase means to play back what you heard someone say it's a good way to check for accuracy and understanding Also be careful to clarify the emotions you think you heard in spoken words and saw in body language. For example, you might say something like, this sounds like you're feeling frustrated about this project, or it looks like you're happy about this assignment. So to wrap up social awareness is the ability to develop and maintain mutually satisfying relationships that are characterized by trust and compassion. You should be at ease in social situations. So for your class project, General voucher relationships, Are there areas of people you would like to interact with differently?

How do you show empathy? Do you feel that you are understood? And if not, what can you change? What can you do to improve your social awareness and I'll see you in the next