As financial professionals, we are all familiar with IQ. In other words, our intellect. We rely on it heavily to sift through all the accounting rules, tax regulations, security laws. If you're watching this video, chances are that you're pretty smart. Your IQ has helped you get where you are today. But to move beyond the technical stuff, we need to understand and develop our emotional and social intelligence.
Emotional intelligence was popularized in 1995 when Daniel Goleman described how our our ability to recognize our own emotions, and the emotions in others can be used to guide thinking and behavior. Since then, many others have put their own spin on this. Think of emotional intelligence as how we manage our own issues, and our own reactions. You can self assess your own awareness of emotional intelligence issues by completing exercise number three, part one in the workbook that accompanies this course. Emotional Intelligence manifests itself in executives in a number of ways. First of all, an executive is able to read others by queuing on nonverbal messages.
From this an executive consents, anxiousness, frustration, and D motivation and others. The executive is empathetic, and can see a problem from another's perspective. And based on this intelligence, they are able to manage the situation, particularly in their own emotional response. They're able to avoid overreacting, getting angry or showing disappointment when triggered by negative stimuli, and in doing so they're able to better navigate toward a successful outcome while preserving the relationship. social intelligence is one's ability to navigate and negotiate complex social situations. social intelligence draws upon your own self awareness, as well as your ability to record different social contexts.
Social intelligence is about how you are perceived by others. And what you can do to manage that perception. There is often a fine line between cultivating our perception of loyalty and approval. And coming across as egotistical or narcissistic, it's really important to figure out where that line is, you will develop your social intelligence to get ahead, using personal relationships with people where emotional intelligence is about managing our own inward reactions. social intelligence is how we manage outwards. social context is integral to the life of the executive.
It includes how you manage office politics, how you initiate and build relationships and social situations, how you develop conversational skills, and how you manage conflict. Harrison moneth wrote a book entitled executive presence, and in it he identifies seven things we can do to develop our own social intelligence Pentagon helps raise your sense of social intelligence by practicing it every day. Build self awareness of your own strengths and weaknesses. Be authentic, have honest conversations, build relationships, admit mistakes, forgive others. Ask and offer help whenever you can. Communicate simply compliment social intelligence with emotional intelligence by being empathetic and always thinking about the other person's feelings in every interaction.
Practice active listening to really gain what the other person is thinking and feeling and use more of your senses to improve social intelligence. For the rest of this course, let's focus ideas for using our understanding of emotional and social intelligence to build stronger relationships.