Okay, I'm going to be covering a very important question. And this is called cc or not CC, and CC simply means carbon copy. This is just you having an email sent to you. And you can send it back, of course as the normal reply to whoever sent such a message. But you also have the ability to carbon copy it over to multiple other people basically Unlimited, and they can get the exact same email and all of the responses that are contained here within. So the question is, do you carbon copy or do you not?

Well, it's pretty simple. All you need to ask yourself is this one simple question. If I carbon copy, the person that I am carbon copying, do they need to understand what has happened within this conversation? If they do, then carbon copy is highly suggestible. Especially when you're going to tell the client, hey, Brian is going to blink, blink, blink, blink and join in on this canvas conversation to help you with something. So that's where you often wants a carbon copy, especially when you're transferring over to someone letting them understand what the conversation up to that point has been.

So they can get a bigger picture of the idea of what's going on how the interactions have been. And they can even start to get a feel for the client and what they should be saying, and if they've already had certain questions answered for them, and what they haven't and maybe need. So when you carbon copy, do so only if the person needs to be in on the loop. If you are transferring to a brand new a brand new department and the question that was asked didn't quite finish perfectly well to what was asked, then all you need to do is simply produce either a forward saying, hey, reply back to so and so. Or oftentimes what's best is just simply to let the person know, hey, Brian is available at x x x at x y z.com. And if you reach out to him, he'll be able to get you addressed on to the next step of what you need to handle.

Now, oftentimes, what I like to do is of course, take this conversation and naturally forward it to a Brian on our customers behalf. That's the professional thing to do. But then again, if you have separate departments, you are a very large company. This is a very common thing to do. And letting someone know the exact person they can get ahold of. This is inside larger departments.

And what I consider large departments is usually something that has 50 plus people, and anything with 50 plus people, you're just going to let them know what the email is. And they can get in touch with those people. When you're talking less than 50, then I highly suggest that you forward that email, or I'm sorry, forward a message saying hey, reply to so and so about XYZ. And all you have to do is copy and paste. The one idea that actually matters, usually the question that they asked. So those are the times that you're going to carbon copy and not carbon copy.

And finally, one other thing that I like to do is it's called the B, C, C. And there's a difference between BCC and of course, cc BCC just simply stands for blind carbon copy. So wherever you send that to, when you send off this email, send it here, here, here. And I'll just go ahead and copy and paste this. And when you send those off, anyone that hits the Reply button will not be replying to everyone here, but instead, just to you. Now, you take that around, and when you go over here, what ends up happening Oh, sorry about that. What ends up happening is there will be a reply to here, and there'll be a reply to there, and there'll be a reply to there, and there'll be a reply to there.

So that's what happens with the carbon copy. Because everyone's included when they do a reply to all, but when it's a blind carbon copy, only one person can see that and they only reply back to the original sender. So that's one of the nice things, as well as none of the sender's knowing who else this has been sent to. So no one's aware of the other, whereas each one knows about the other person. And maybe I'll just change up the color here for a second. So he knows about him.

And he knows about him. And he knows about him, and he knows about him, so they all have each other's email addresses. So again, this is a very bad way to end up showing your entire email list, especially if you do a large sent to an entire company, and you accidentally include one other person, you just sent out your entire company's emails, all of those personal emails that people have, and now they're open to it. spammed or if anyone hits reply back, everyone will be getting these messages for just times to come. Let me tell you, it can be a mess. So do be careful when you do carbon copy.

And if ever in doubt, you can blind carbon copy with just a single carbon copy back to the person who needs to actually be involved. So, with that being said, That's carbon copy, not carbon copy and blind carbon copy.