When to Email

4 minutes
Share the link to this page
Copied
  Completed
You need to have access to the item to view this lesson.
One-time Fee
$49.99
List Price:  $69.99
You save:  $20
€46.74
List Price:  €65.44
You save:  €18.70
£40.02
List Price:  £56.04
You save:  £16.01
CA$68.38
List Price:  CA$95.74
You save:  CA$27.36
A$76.50
List Price:  A$107.11
You save:  A$30.60
S$68.11
List Price:  S$95.36
You save:  S$27.25
HK$391.33
List Price:  HK$547.90
You save:  HK$156.56
CHF 45.73
List Price:  CHF 64.03
You save:  CHF 18.29
NOK kr551.82
List Price:  NOK kr772.60
You save:  NOK kr220.77
DKK kr348.47
List Price:  DKK kr487.88
You save:  DKK kr139.41
NZ$84.17
List Price:  NZ$117.84
You save:  NZ$33.67
د.إ183.60
List Price:  د.إ257.06
You save:  د.إ73.45
৳5,499.99
List Price:  ৳7,700.43
You save:  ৳2,200.43
₹4,169.28
List Price:  ₹5,837.33
You save:  ₹1,668.04
RM238.42
List Price:  RM333.81
You save:  RM95.39
₦66,060.50
List Price:  ₦92,489.99
You save:  ₦26,429.48
₨13,909.47
List Price:  ₨19,474.37
You save:  ₨5,564.90
฿1,848.90
List Price:  ฿2,588.61
You save:  ฿739.70
₺1,625.07
List Price:  ₺2,275.23
You save:  ₺650.15
B$255.76
List Price:  B$358.08
You save:  B$102.32
R937.79
List Price:  R1,312.98
You save:  R375.19
Лв91.35
List Price:  Лв127.91
You save:  Лв36.55
₩68,890.62
List Price:  ₩96,452.39
You save:  ₩27,561.76
₪191.22
List Price:  ₪267.73
You save:  ₪76.50
₱2,881.72
List Price:  ₱4,034.64
You save:  ₱1,152.92
¥7,903.16
List Price:  ¥11,065.06
You save:  ¥3,161.90
MX$857.83
List Price:  MX$1,201.03
You save:  MX$343.20
QR182.17
List Price:  QR255.05
You save:  QR72.88
P689.81
List Price:  P965.79
You save:  P275.98
KSh6,639.79
List Price:  KSh9,296.24
You save:  KSh2,656.45
E£2,392.59
List Price:  E£3,349.82
You save:  E£957.23
ብር2,846.33
List Price:  ብር3,985.10
You save:  ብር1,138.76
Kz41,694.65
List Price:  Kz58,375.85
You save:  Kz16,681.20
CLP$47,408.51
List Price:  CLP$66,375.71
You save:  CLP$18,967.20
CN¥362.20
List Price:  CN¥507.11
You save:  CN¥144.91
RD$2,937.78
List Price:  RD$4,113.13
You save:  RD$1,175.34
DA6,708.56
List Price:  DA9,392.53
You save:  DA2,683.96
FJ$113.10
List Price:  FJ$158.35
You save:  FJ$45.25
Q388.59
List Price:  Q544.06
You save:  Q155.47
GY$10,484.28
List Price:  GY$14,678.83
You save:  GY$4,194.55
ISK kr7,026.59
List Price:  ISK kr9,837.79
You save:  ISK kr2,811.20
DH506.20
List Price:  DH708.72
You save:  DH202.52
L890.49
List Price:  L1,246.75
You save:  L356.26
ден2,874.95
List Price:  ден4,025.16
You save:  ден1,150.21
MOP$404.09
List Price:  MOP$565.76
You save:  MOP$161.67
N$957.24
List Price:  N$1,340.22
You save:  N$382.97
C$1,844.23
List Price:  C$2,582.07
You save:  C$737.84
रु6,681.04
List Price:  रु9,353.99
You save:  रु2,672.95
S/188.25
List Price:  S/263.57
You save:  S/75.31
K193.43
List Price:  K270.82
You save:  K77.39
SAR187.48
List Price:  SAR262.50
You save:  SAR75.01
ZK1,328
List Price:  ZK1,859.31
You save:  ZK531.30
L232.80
List Price:  L325.94
You save:  L93.14
Kč1,174.50
List Price:  Kč1,644.39
You save:  Kč469.89
Ft18,370.82
List Price:  Ft25,720.62
You save:  Ft7,349.80
SEK kr544.35
List Price:  SEK kr762.14
You save:  SEK kr217.78
ARS$43,693.47
List Price:  ARS$61,174.36
You save:  ARS$17,480.88
Bs347.54
List Price:  Bs486.59
You save:  Bs139.04
COP$198,223.63
List Price:  COP$277,528.94
You save:  COP$79,305.31
₡25,122.12
List Price:  ₡35,172.98
You save:  ₡10,050.86
L1,237.47
List Price:  L1,732.56
You save:  L495.08
₲372,019.98
List Price:  ₲520,857.74
You save:  ₲148,837.76
$U1,930.85
List Price:  $U2,703.34
You save:  $U772.49
zł201.68
List Price:  zł282.38
You save:  zł80.69
Already have an account? Log In

Transcript

Now the first place we should probably start after the professional, obviously, foundation is the timing of when to email when you are going to be on the clock. That's when you're going to email. So when you're on, it's okay to send anything that you need to. Because at the end of the day, you want to make sure that these things are usually especially done early in the morning. I like to do mine, usually a 9am. And I'll dedicate anywhere from 30 to 45 minutes on this in the beginning of the day, and the reason why is if you start emailing after work hours, then clients will get used to this idea of being able to contact you anytime that is necessary for them.

And that's going to add up into time that will naturally eat away at you checking your email, updating clients working With them to the wee hours of the night, because some people will be in different time zones, different parts of the world. And this type of offset is going to offset your type of ability to focus on what's at hand, work and email during work hours, everything else, leave to yourself. And when it comes to working within those set hours, do it earlier in the morning to start, and then everything that you've answered up until that day, right there at 9am. That's usually all of the previous day's are some emails that just may have recently come in, send all of that reply back, you should usually hold off on emails until the end of the day as well. So it's the beginning of the day, which is going to give most people the most opportunity to reply back, get something going and refer back to you.

And then at the end of the day, you can check in and any small types of emails that you can answer right away before going off and finishing work, usually at the end of the day, which for most people is 5pm, the nine to five, I usually dedicate 15 to 30 minutes. So it depends if I do 30 in the morning, I'll do 30 at the end, I do 45 now at 15 the most I ever dedicate in a day to emails is one hour. Now, every day, it seems like the number for the time for work, productivity goes down and the time spent on email goes up. The reason being is that people get in this habitual need to reply back to people as quickly as possible. I'm going to be covering a few different tips on how to ease those pains and burdens and make sure that you're really concise in your emails, getting the point across, able to understand when an email should be quit done the conversations over because whereas in a day to day, we can simply Walk away from a conversation.

We know it's done in an email, there's actually a different way to go about it. Otherwise, there's always going to be this weird, open ended idea of, should I reply back, shouldn't I. And until certain ideas are formalized, or even placed down inside the email, there's a lot that's open to interpretation. And we don't want that, the more that's left open for interpretation, the longer you're going to be spending inside of email, and your productivity is going to go down the drain. So again, make sure that you're sending all of these emails on company time in the morning and then right before you're done with work, so that way the rest of the day, the middle of it, the good portion of your work is dedicated towards things that then further the company in other areas. Usually things that may have to do more with marketing or managing rather than support.

Of course, if that is your detailed job position, then your hours will already be be set for what type of, you know, response times you should have for each email that comes in

Sign Up

Share

Share with friends, get 20% off
Invite your friends to LearnDesk learning marketplace. For each purchase they make, you get 20% off (upto $10) on your next purchase.