In the Define phase, we define the problem that we are trying to solve. We achieve this by step one, understand customer and business requirements. In this step, we try to define the problem from the customer's perspective. The tools include voice of customer, critical to quality three, quality function deployment, and the Kano model. Step to complete the project charter. In this step, we answer the following questions.

How do you know there is a problem? What specific measures indicate there is a problem? What will success look like? What is the scope? Who is on the team and what are their roles and responsibilities? And what is your project plan?

The tools include project charter Change acceleration process stakeholder analysis approver resource member interested party also known as army, communications plan, elevator speech. Step three, complete high level as is process map. In this step, we identify where the problem is occurring. The tools include sidewalk, we then have a tollgate meeting with a champion and demonstrate that the project team is equipped and mobilized and fully understand the business areas and problem they are trying to solve. Lessons from the champion on the Define phase will mark the end of this phase and we can move to the measure phase