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URL:https://www.learndesk.us/class/6512932458332160/lesson/f64ba400c657911f0117d8823add1b96?ref=outlook-calendar
SUMMARY:Step 1: Client Expresses a Feeling
DTSTART;TZID=America/Los_Angeles:20260531T190000
DTEND;TZID=America/Los_Angeles:20260531T200000
LOCATION:https://www.learndesk.us/class/6512932458332160/lesson/f64ba400c657911f0117d8823add1b96?ref=outlook-calendar
DESCRIPTION: Step 1: Client Expresses a Feeling

Open-ended questions and attentive listening encourage the client to express feelings and concerns. Open-ended questions invite clients to elaborate and cannot be answered in one or two words.

For example, “Tell me more about your concerns…” or “What worries you about this plan?” are open-ended questions. “Do you agree with this plan?” is a closed-ended question because it can be answered with “yes” or “no.” 

Attentive listening means focusing on the client’s words and non-verbal cues without being preoccupied with formulating a response while using body language to demonstrate interest. Eye contact will convey your attentive listening and improve the likelihood of detecting emotional distress through observation of non-verbal cues.

Guiding responses encourage clients to continue speaking, including neutral statements such as “uh-huh,” “I see,” and “go on,” as well as repeating or paraphrasing the client’s statements. Silence can also be an...

https://www.learndesk.us/class/6512932458332160/lesson/f64ba400c657911f0117d8823add1b96?ref=outlook-calendar
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