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URL:https://www.learndesk.us/class/6512932458332160/lesson/df8de9aa30cd08d622b4bdc3c97d998e?ref=outlook-calendar
SUMMARY:Step 2: Recognize the Feeling
DTSTART;TZID=America/Los_Angeles:20260531T190000
DTEND;TZID=America/Los_Angeles:20260531T200000
LOCATION:https://www.learndesk.us/class/6512932458332160/lesson/df8de9aa30cd08d622b4bdc3c97d998e?ref=outlook-calendar
DESCRIPTION: Step 2: You Recognize the Feeling

Some often fail to recognize clients’ feelings or acknowledge empathetic opportunities. An empathetic opportunity is a direct, explicit expression of feeling or concern by the client. However, clients frequently express their feelings indirectly through hints or nonverbal cues. Noticing these indirect hints and cues provides you an opportunity to further explore the client’s underlying feelings. However, simply noticing indirect emotional cues does not mean that those cues are correctly interpreted. Avoid making assumptions. Verify the accuracy of interpretations by verbally acknowledging the cues and asking the client to clarify their thoughts and feelings. When asking clients to clarify their perspective, questions phrased with “when,” “what,” or “where” can be helpful, but questions phrased with “why” should be avoided as they can imply judgment and provoke guilt or defensiveness from the client.

For example, asking, “What are some of the...

https://www.learndesk.us/class/6512932458332160/lesson/df8de9aa30cd08d622b4bdc3c97d998e?ref=outlook-calendar
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