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URL:https://www.learndesk.us/class/6512932458332160/lesson/843016d451b61ab5aa9ba4bf8605ee88?ref=outlook-calendar
SUMMARY:Steps 4 & 5: Client Receives Recognition and Provides Feedback
DTSTART;TZID=America/Los_Angeles:20260531T190000
DTEND;TZID=America/Los_Angeles:20260531T200000
LOCATION:https://www.learndesk.us/class/6512932458332160/lesson/843016d451b61ab5aa9ba4bf8605ee88?ref=outlook-calendar
DESCRIPTION: Step 4: Client Receives this Conveyance of Recognition and Step 5: Client Provides Feedback that the Recognition has been received

The last two steps in the empathy cycle emphasize the subjective nature of empathy: no matter how accurately you believe you have understood the client’s perspective, and no matter how effectively you believe you have communicated this understanding, empathy is incomplete if the client does not feel understood. Clients may provide direct feedback stating that they feel understood, but this feedback is often less obvious. You should look for key non-verbal indicators of agreement suggesting that empathy has been received by the client, including head nodding, muscle relaxation, open posture, increased eye contact, and increased readiness to speak. Skills used to express empathy should be adjusted over the course of the interaction if they are not recognized or not well-received by the client.

https://www.learndesk.us/class/6512932458332160/lesson/843016d451b61ab5aa9ba4bf8605ee88?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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