Hey everyone, welcome to the activity of creating a p chart on Minitab. Let's look at this example. A call center receives specific number of calls each day. The call center agents are required to resolve all customer queries and ensure that the customer Do not call for the same issue again, in the next seven days, the team captures data of the total calls received and the number of callbacks given by the customer for the same issue in the next seven days. Create a control chart to identify if the process is in control. In this example, you're tracking the number of callbacks given by the customer for the same issue in the next seven days.

This data is discrete and you are capturing defectives. The subgroup size varies this you will perform a pie chart. I have uploaded the data for this example in the resources section of this lecture. To complete this activity and post your Minitab output on the q&a discussion board, I would love to review your progress and then come back to review the next lecture. That is the activity solutions lecture for creating p chart on Minitab. See you there.