Hey everyone, welcome to the activity of creating an x bar chart on Minitab. Let's look at this example. The average handle time or HD is an important metric for a transaction processing business. The process was earlier failing to meet the average handle time target. You and the process improvement team have completed a six sigma project to improve the average handle time for this business process. You collect a total of hundred observations 20 samples of five teams each you want to ascertain that the process is in control.

In this example, you're tracking the average handle time in seconds. This the data is continuous. you capture the average handle time of five teams each day. This the subgroup size is five and you will perform an x bar chart have uploaded this data for this example in the resources section of this lecture, complete this activity and post your Minitab output on the q&a discussion board. I would love to review your responses. After that, come back and review the next lecture.

It provides a solution to this activity. See you there.