5. The physical view vs. the system view

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Continuing our conversation about focusing on physical workflow to reach a communication common ground, we're going to talk about how this works in practice. Because as everyone knows, more and more is happening behind computers, more of our workflow in our business process is becoming digitized. A lot of it's happening by querying tables, creating views from data structures, algorithms running in the background, it's happening after you hit submit, after you've hit send. So one would kind of think intuitively, how can we visualize processes without talking about all the system behavior? And now we're going to that's what we're going to talk about next, we're talking about how do we do that? How do we actually handle the invisible information, the invisible process steps that are happening as you go through?

And the way we're going to do that is focusing on the business processes that are touched by humans First, we can always add the system information later. And you may again think, well, we're going to be missing a ton of information, but actually focus on your day you can't physically interact with them. thing that's happening beyond the human world beyond the physical world. So if you're telling a process story, and again, we're coming back to storytelling here, storytelling basics, you don't need to talk about all the other things that people can't relate to or relate with. And this is extremely important if you want your process assets, your process visualizations to tell a cohesive story. Because nobody needs to see all the calculations, all the transformations, all the things happening beyond the physical world, which is why it's very important to focus on what are the humans touching?

What are you physically touching, managing, doing, seeing? Where is your energy being spent? That's the perspective rental the process story from. And when we talk about, where do we start, because now we're going to start getting into more of the practical aspects of this for a solopreneur particularly if you haven't documented anything, which is let me let me start with that's common for solopreneurs. So don't feel like oh boy, I'm, I'm, you know, in the mud or something. Most people haven't written down anything.

So if you're starting this journey of capturing and visualizing your processes It can be a daunting one, because where do you start? Well, at kV, especially, or in good process science techniques, you're going to be tracing the majority of your energy flow. And for healthy businesses, that's going to be starting with where's all your revenue coming from? What are the activities that directly contribute to revenue growth. And that's where a lot of businesses spend a lot of their time to either in generating sales, doing business development, or actually pulling in and activating the processes that produce the value adding goods or services that the customers are asking for. And then the other thing here that's listed is processes that support revenue generation.

And you probably are familiar with a lot of these which are your finance, your HR, your sort of auxiliary, internal marketing, the kind of things that you need to stay afloat your it processes, when you actually think about, okay, revenue generating activities, your core operation, and then I've got all the activities I need to do as a small business or even a solopreneur to support those activities. Focus on them focus on where is the energy in revenue being generated. And that's where you're going to focus and you're only going to focus on the physical or the human steps of it. So that way it should make it less complicated and more intuitive.

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