In this section of the course, we're going to be discussing the i t knowledge base. What is the it knowledge base? How can we upload information to the knowledge base? And how we can search the knowledge base for information to help us with issues? So what is the knowledge base? Well, the it knowledge base is a collection of helpful information shared among coworkers or community via a central location.
You can also look at this like a public library. Now Public Library has information regarding various topics. You have some books on how to lose weight, you have other books on the best ways to walk your dog and you have other books to help you write a resume. The it knowledge base is a collection of this information. Basically, if a user is having issues installing Windows seven, they can go here and figure out where they may have this issue. Another user may log in and he may have four or five users that are having the same outlook problem.
Well, he can go to the knowledge base in search and see if any other technicians ran across this problem and how they fix the issue. So the it knowledge base is very, very helpful in the in the IT profession. Let's go ahead and take a look an example of this. I'm going to select Sign in. And I'm going to go up to the top of the screen where I see KB or knowledgebase. I'm going to select Add a new article.
And this is where we're going to give a title to our article Particularly something that we know users or our fellow co workers will search for. I want to do this on an application called driver max. If you guys enrolled in one of my previous courses, you know that driver Max is a very great application that not only allows you to backup system drivers, but also restore system drivers in a few simple steps. So let's go ahead and type in. Let's do backup system drivers with the application driver max. Now let's go ahead and give it a brief description.
Driver max allows you to backup system drivers in a few simple and easy steps. Now another thing that really makes a good article in a company's knowledge base is links. Whether it's a link to an article that you read, or link to an application such as this, a link would vary help the person that's logged in and trying to get assistance on the issue. So let's go ahead and type the name of the application. I'm going to go to my driver max window. I'm going to copy the link.
Right click and paste. So now we have a very helpful title. We have a brief description of the application. And we also have a link that will redirect our fellow coworker to the accurate web page where they can download this application. Now, let's go over here and add a few tags. Now tags are also help with search results as well.
But we want to add something that I stated before our users are going to be searching for. So we know with this particular title of article, they're going to be searching for drivers. Maybe they're also going to be searching for free online applications. Let's see maybe tips and tricks. That's always a good one. Let's do backup drivers.
And maybe one more. Let's do cool applications. There we go. We see the display permission is set to all users. So any user that logs into this knowledge base is going to be able to search for this particular article. And if everything looks good to you guys, we're going to go ahead and click Publish.
And there it is. So this is our article now published in the company's knowledgebase, or public library. As we saw in the beginning, we have the title, we have the description, and also the link and a few of the tags that we put in. So anytime a user comes in, just like here, in this top left corner, you see search publish articles, a user would be able to search different terms maybe like driver's backup application such when they type these terms. Driver mix article will be filtered and the user would be able to go through it. We can go back to tickets, go back to knowledgebase.
And there you can see the article that we published. I hope you guys enjoyed this course. I will see you again in the next one.