Client Relations

1 minutes
Share the link to this page
Copied
  Completed
You need to have access to the item to view this lesson.
One-time Fee
$99.99
List Price:  $139.99
You save:  $40
€93.07
List Price:  €130.30
You save:  €37.23
£79.62
List Price:  £111.47
You save:  £31.85
CA$136.60
List Price:  CA$191.24
You save:  CA$54.64
A$151.87
List Price:  A$212.63
You save:  A$60.75
S$135.20
List Price:  S$189.29
You save:  S$54.08
HK$781.33
List Price:  HK$1,093.90
You save:  HK$312.56
CHF 90.72
List Price:  CHF 127.01
You save:  CHF 36.29
NOK kr1,092.46
List Price:  NOK kr1,529.50
You save:  NOK kr437.03
DKK kr694.20
List Price:  DKK kr971.90
You save:  DKK kr277.70
NZ$167.15
List Price:  NZ$234.02
You save:  NZ$66.86
د.إ367.25
List Price:  د.إ514.16
You save:  د.إ146.91
৳10,946.16
List Price:  ৳15,325.07
You save:  ৳4,378.90
₹8,342.71
List Price:  ₹11,680.13
You save:  ₹3,337.42
RM473.95
List Price:  RM663.55
You save:  RM189.60
₦123,487.65
List Price:  ₦172,887.65
You save:  ₦49,400
₨27,847.21
List Price:  ₨38,987.21
You save:  ₨11,140
฿3,679.53
List Price:  ฿5,151.49
You save:  ฿1,471.96
₺3,232.18
List Price:  ₺4,525.18
You save:  ₺1,293
B$511.10
List Price:  B$715.57
You save:  B$204.46
R1,851.52
List Price:  R2,592.21
You save:  R740.68
Лв181.98
List Price:  Лв254.78
You save:  Лв72.80
₩135,881.87
List Price:  ₩190,240.05
You save:  ₩54,358.18
₪371.60
List Price:  ₪520.25
You save:  ₪148.65
₱5,713.97
List Price:  ₱7,999.79
You save:  ₱2,285.82
¥15,308.41
List Price:  ¥21,432.39
You save:  ¥6,123.98
MX$1,693.57
List Price:  MX$2,371.07
You save:  MX$677.49
QR364.01
List Price:  QR509.63
You save:  QR145.62
P1,365.33
List Price:  P1,911.52
You save:  P546.18
KSh13,468.65
List Price:  KSh18,856.65
You save:  KSh5,388
E£4,794.02
List Price:  E£6,711.82
You save:  E£1,917.80
ብር5,699.43
List Price:  ብር7,979.43
You save:  ብር2,280
Kz83,741.62
List Price:  Kz117,241.62
You save:  Kz33,500
CLP$94,755.52
List Price:  CLP$132,661.52
You save:  CLP$37,906
CN¥723.62
List Price:  CN¥1,013.10
You save:  CN¥289.48
RD$5,785.38
List Price:  RD$8,099.76
You save:  RD$2,314.38
DA13,457.99
List Price:  DA18,841.73
You save:  DA5,383.73
FJ$225.30
List Price:  FJ$315.43
You save:  FJ$90.13
Q775.21
List Price:  Q1,085.33
You save:  Q310.11
GY$20,876.73
List Price:  GY$29,228.26
You save:  GY$8,351.52
ISK kr13,989.60
List Price:  ISK kr19,586
You save:  ISK kr5,596.40
DH1,008.69
List Price:  DH1,412.20
You save:  DH403.51
L1,771.31
List Price:  L2,479.90
You save:  L708.59
ден5,730.13
List Price:  ден8,022.42
You save:  ден2,292.28
MOP$803.11
List Price:  MOP$1,124.38
You save:  MOP$321.27
N$1,860.85
List Price:  N$2,605.27
You save:  N$744.41
C$3,673.63
List Price:  C$5,143.23
You save:  C$1,469.60
रु13,311.40
List Price:  रु18,636.50
You save:  रु5,325.09
S/375.46
List Price:  S/525.66
You save:  S/150.20
K383.63
List Price:  K537.10
You save:  K153.47
SAR375.03
List Price:  SAR525.05
You save:  SAR150.02
ZK2,685.42
List Price:  ZK3,759.69
You save:  ZK1,074.27
L463.14
List Price:  L648.42
You save:  L185.27
Kč2,328.17
List Price:  Kč3,259.54
You save:  Kč931.36
Ft36,248.95
List Price:  Ft50,749.98
You save:  Ft14,501.03
SEK kr1,083.98
List Price:  SEK kr1,517.62
You save:  SEK kr433.63
ARS$87,816.53
List Price:  ARS$122,946.66
You save:  ARS$35,130.12
Bs689.12
List Price:  Bs964.79
You save:  Bs275.67
COP$389,940.87
List Price:  COP$545,932.82
You save:  COP$155,991.94
₡50,893.45
List Price:  ₡71,252.86
You save:  ₡20,359.41
L2,475.75
List Price:  L3,466.15
You save:  L990.40
₲747,391.81
List Price:  ₲1,046,378.43
You save:  ₲298,986.62
$U3,833.15
List Price:  $U5,366.56
You save:  $U1,533.41
zł402.67
List Price:  zł563.75
You save:  zł161.08
Already have an account? Log In

Transcript

If you're in contract security, you must understand that clients come in various shapes, sizes, professional backgrounds, and varying degrees of knowledge about security. clients who come from sales backgrounds typically have much different expectations from your program and your staff than those who come from law enforcement or military backgrounds. Their position in the company and the nature of the business itself will also dictate their view of the program and guide their expectations. To that end, try to tailor your services as a manager of a program to their needs and expectations. Try to be as objective as possible. And keep in mind that although their views and security are different from yours, had you been in their position, your views may have been similar to theirs.

Try to educate your clients as much as possible about security not only your program, many clients tend to agree with their vendors recommendation to implement a product or a service. If the vendor demonstrated this product or service or even a small practice are common and excessive. There's a standard in the industry. Take the example of people who get access cards coming into work, who should escort them to the security office for Asians of temporary cards. If the client thinks it should be a security officer, you may want to have a conversation with the client that it should be a member of the staff members team instead, due to the lack of security staff available, the inability of security to verify that the person was or was not terminated the previous day, and other considerations and this is a good example of a practice that can be implemented if you as subject matter, expert and security can take some time to educate your client about security.

The respect and trust you can gain from assuming the role of a trusted advisor go very far.

Sign Up

Share

Share with friends, get 20% off
Invite your friends to LearnDesk learning marketplace. For each purchase they make, you get 20% off (upto $10) on your next purchase.