Not enough can be said about client relations clients require tending to, if you manage an account where you do not have daily visibility of the client, you should look into scheduling regular meetings with the client to make sure issues are brought forward and addressed in a timely manner and to maintain that personal relation. Remember, there are many companies out there who are waiting to hear from this client about how he never sees the manager, or the manager is not doing enough. allocate budget for client entertainment and making meaningful extravagant gifts and flashy outing sort of thing of the past, and many clients may get into trouble for even accepting questionable gifts. If the client has kids who are into hockey for example, a great idea would be to get a few discounted family tickets to a game he may be required to produce monthly KPIs for the client.

These key performance indicators are like monthly report cards where you self report on what you did this month against monthly expectations or targets some questions to answer each month. Maybe how many employees were turned over? Have all the invoices been submitted in a timely manner? And are the totals accurate? Have there been any gaps in service so ours are not staffed are all security staff up to date on their training and licensing requirements for the site? The KPI process is important as some clients are not involved with the daily operation of security services.

And this is their way of observing at a higher level what is being done by you and your company at their facilities.