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URL:https://www.learndesk.us/class/6335559255457792/lesson/6c84d97f2f9f32b1d334f65b1d9f2b42?ref=outlook-calendar
SUMMARY:PCS 106 Objective 2
DTSTART;TZID=America/Los_Angeles:20260521T190000
DTEND;TZID=America/Los_Angeles:20260521T200000
LOCATION:https://www.learndesk.us/class/6335559255457792/lesson/6c84d97f2f9f32b1d334f65b1d9f2b42?ref=outlook-calendar
DESCRIPTION: Understand the importance of Service Standards and their impact on a Customer’s experience.
Specific Objectives:

Define Service Standards.
Define Customer Experience.
The importance of Service Standards and their impact on a Customer’s Experience.


https://www.learndesk.us/class/6335559255457792/lesson/6c84d97f2f9f32b1d334f65b1d9f2b42?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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DESCRIPTION:Class Reminder
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