Module 2: Case Study

Improving Team Effectiveness Through Servant Leadership Module Two: What is Servant Leadership
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Transcript

Brandon and Amy are both managers and their department. They recently had a meeting with administration regarding the adaptation of servant leadership in the department. I'm not sure I know what that means that Amy, Brandon told her it starts with wanting to serve the team like their employees, meaning we should put their needs first, said Amy, something like that, Brandon answered. Amy and Brandon discussed ways they were learned to focus on their employees more such as knowing when to let employees help with decisions and when to step into help them with a challenge. They both started to realize that servant leadership is about focusing on the employee and helping them succeed, which in turn will help them succeed. Together, Brandon and Amy began to make a plan for each of their departments that would begin to allow employees to make goals and allow leadership to help with them, as well as create guidelines for employees to begin working with their managers on major projects.

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