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URL:https://www.learndesk.us/class/6202055054065664/lesson/5968d17a61fa449681a1ee655590ba80?ref=outlook-calendar
SUMMARY:Rapport and Pacing and Leading
DTSTART;TZID=America/Los_Angeles:20260516T190000
DTEND;TZID=America/Los_Angeles:20260516T200000
LOCATION:https://www.learndesk.us/class/6202055054065664/lesson/5968d17a61fa449681a1ee655590ba80?ref=outlook-calendar
DESCRIPTION: 

Developing Comfortable Communication
Rapport is the condition where the unconscious mind is comfortable at home with the communicator. It is an experience of mutual respect and acceptance. We like people who are like us.
Process:
Matching and Mirroring:

Physiology

Posture
Gesture
Facial expression and blinking
Breathing


Tonality

Voice
Tempo (speed)
Tone (pitch)
Timbre (quality)
Volume (loudness)


Words

Predicates
Keywords
Common experiences and associations




Pacing
Verbal pacing describes what must be present in the client’s experience:

Feel the air on your skin
Be aware of the ground beneath you
Acknowledging any physiological shifts

Non-verbal pacing responds to the unconscious movements of the client (mirroring and matching)

Talking as the client breathes out and pausing as they breathe in.
Matching body posture
Matching voice tempo and volume

Pacing establishes rapport
Leading
Leading takes the client from where they are to where you want them to go. To smoothly...

https://www.learndesk.us/class/6202055054065664/lesson/5968d17a61fa449681a1ee655590ba80?ref=outlook-calendar
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