Chapter nine, summarizing the learnings of the white belt certification program. Let us now summarize our learnings in this white bass certification program. We understood the importance of quality. We learned the different definitions of quality as given by the quality gurus. We also learned why quality is important for sustaining the business. We then look at the history of six sigma.

What is six sigma was our next topic. And we understood the definition of Six Sigma from various perspectives. The Jazz, Six Sigma As a philosophy, Six Sigma as a set of tools, Six Sigma as a methodological Six Sigma as matrix, among others. We then learned the different phases of a six sigma project. It was in the form of the D Mac model. D Mac stands for define, measure, analyze, improve, and control.

We then spent some time to understand the typical roles of individuals in a six sigma project. We also learned about the primary responsibilities of a pipe bed. We didn't spend a lot of time to understand this seven basic quality These tools include process maps, check sheets, histograms, burrito jars fishbone diagram by by analysis, and rank charts. We then learn the concepts of lean, value added and non value added activities. And Kaizen