Chapter Two, history of quality. In this chapter, you will learn the different techniques that have been employed by managers to keep their organization in business over many centuries. Over the centuries, managers have tried to find ways to keep their organization in business. Many different techniques have been employed over the years to keep customers coming back time and time again. Unfortunately, for many organizations, people's wants and moves change over time, leaving the organization with the challenge of finding new And better ways of satisfying those needs and wants. The concept of setting standards of work goes back many centuries and was the foundation of the trades that developed over the years.

During the mid 1800s, early 19 hundred's separation of work was developed to speed up the process of development and production. innovators like Frederick Taylor and Henry Ford developed ideas and techniques that are still with us today. Given these new methods of doing business, the quality control department was the focus of this department was to ensure next standards were established and maintained, so that customers would be satisfied. In many organizations However, this also created the separation of tasks. Many people in organizations came to think of the responsibility for satisfying customer, as only in the hands of the people in the quality control. Ideally, the responsibility for satisfying customers was in the hands of the people who actually did the work of making the product or providing the service.

This was especially true in the United States during the decades of the 1950s. The 1960s and 1970s. Managers look for better ways to try To manage all the resources of the organization, many organizations still struggle with customer satisfaction. In the mid 1920s, a young engineer named Walter shewhart devised a technique of using graphs to monitor a process to identify whether that process was acting in a predictable manner or if what he termed special causes were affecting the process. These charts became known as quality control charts in 1979, quality circles, word quality circles or quality improved claim self improvement study groups composed of a small number of employees 10 or fewer quality circles originated in Japan. In the mid 1980s, critical process control was developed.

SPC is the application of statistical techniques to control a process. It is also called as statistical quality control. In 1987, ISO 9000 standards for established ISO stands for International Organization for Standardization. ISO 9000 is a second of international standards on quality management and quality assurance, it was developed to help companies effectively document the quality system. Implementation of fees elements, companies maintain an efficient quality system. between 1985 and 1988.

Six Sigma was established in 2000. Lean Manufacturing was established. More details to follow on six sigma and lean manufacturing in subsequent chapters. Summary in this chapter. Over the centuries, managers have tried to find ways to keep their organization in business. Quality control charts were developed in the mid 1920s by Walter shewhart.

To monitor the Process Performance quality circles were developed in 1979. In Japan, statistical process control was developed in mid 1980s. ISO 9000 standards were developed in 1987. Six Sigma was developed between 1985 and 1988. at Motorola lean manufacturing was developed in 2000