Emotional Intelligence module one getting started. Welcome to the emotional intelligence workshop. Emotional intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively manage change well solve problems and use humor to build rapport intense situations. These employees also have empathy remain optimistic even in the face of adversity and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Workshop objectives research has consistently demonstrated that when clear goals are associated with learning it occurs more easily and rapidly. This workshop is designed to help you in the following ways Define and practice self management self awareness, self regulation, self motivation and empathy. understand us and manage your emotions verbally communicate with others, successfully communicate with others in a nonverbal manner. Identify the benefits of emotional intelligence, relate emotional intelligence to the workplace. balance, optimism and pessimism effectively impact others.