Listening is a skill we rarely apply often enough. It's how we understand others, empathize with them, and lead them effectively. This course focuses on helping you build your listening skills as a leader. The course covers how to listen with self-confidence and integrity, and like a coach, so you understand their perspective and can lead them appropriately. The value of this course to participants and the organization is stronger relationships that reduce conflict and improve collaboration. a higher sense of belonging because people are truly being heard, and more effective teams that care about one another because they understand one another.