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BEGIN:VEVENT
URL:https://www.learndesk.us/class/6087825319526400/lesson/27cd39bcb908db236e03946e94ac07ac?ref=outlook-calendar
SUMMARY:Lesson 10 – Resolving Problems with Customers
DTSTART;TZID=America/Los_Angeles:20260513T190000
DTEND;TZID=America/Los_Angeles:20260513T200000
LOCATION:https://www.learndesk.us/class/6087825319526400/lesson/27cd39bcb908db236e03946e94ac07ac?ref=outlook-calendar
DESCRIPTION: Playing Above the Line
The Brain See Saw and avoiding the emotional hi-jack
Playing below the line
Complaint statistics
Create a positive response to Customer’s problem
Delivering unwelcome news
Steps to handling Customer’s problem

https://www.learndesk.us/class/6087825319526400/lesson/27cd39bcb908db236e03946e94ac07ac?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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