An accredited course, help you get acquainted and become aware as a member of your IT/service management environment. This course is a first step in preparing you for an internationally recognized qualification in ITIL® service management; by far the most widely adopted and globally recognized best practice for service management.

ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation, and growth. ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used to meet the requirements set out for ISO 20000 certification. This course covers introduction level study, further foundation, and practitioner levels available for upgrade as and when you wish to progress to the next level.

Benefits of method:

• Manage business risk and service disruption or failure
• Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
• Establish cost-effective systems for managing demand for your services
• Support business change whilst maintaining a stable service environment
• Enhance your CV and boost your future employment prospects

What will you learn in this course? 

• 2 modules with associated engaging, motion graphic, the video presented lessons 
• Notes to support each lesson and references to further suggested reading
• Support materials and exercises to consolidate the learning 
• Foundation level sample questions to test and embed the learning 
• Eligible for 5 CPU/PDU points

Next step/Course: ITIL® service management - the foundation