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Supply Chain Management Essentials

Introduction to Supply Chain Management
Lesson 01: Business Fundamentals
Lesson 02: Supply Chain Management Definitions
Lesson 03: Supply Chain Key Concepts
Lesson 04: SCM Key Concepts - 2
Review Questions: Introduction to Supply Chain Management
Customer Relationship Management and SCM
Lesson 01: Customer Service and the link with SCM Strategy
Lesson 02: Core Sales Processes
Lesson 03: Sales process and SCM
Review Questions: Customer Relationship Management and CRM
Forecasting of Demand
Lesson 01: Nature of Demand
Lesson 02: Forecasting explained
Lesson 03: Forecasting for different industries
Review Questions - Forecasting of Demand
Techniques used in Forecasting
Lesson 01: Quantitative Forecasting Techniques
Lesson 02: Steps in Forecasting
Lesson 03: Forecasting Errors
Review Questions: Techniques used in Forecasting
Planning and Management of Demand
Lesson 01:Overview of Demand Planning in an Organization
Lesson 02: Demand Planning Process
Lesson 03: Demand Planning Process - 2
Lesson 04: Measuring the Performance of Demand Planning
Review Questions: Planning and Management of Demand
Supply Planning
Lesson 01: Objectives of Supply Planning
Lesson 02: Overview of Materials Requirement Planning
Lesson 03: Inventory Management
Lesson 04: Outsourcing and Procurement
Review Questions: Supply Planning

Customer Relationship Management and SCM

Supply Chain Management Essentials
By: Apogee Academy
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This unit covers the following topics:

  • Examples of supply chain strategies
  • How a company's customer service objectives are linked to their supply chain strategy
  • Typical sales processes
  • The link between maintaining customer relationships and supply chain approaches.
We'll cover the following topics in this section:
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