There was an open position in management at Jane's company. She knew that in order to show she should be promoted, she needed to improve her skills and implement them. She decided to take a class on critical thinking skills and learned about finding different perspective and many skills that would be beneficial for a manager to have. When Jane returned to office, Steve and john were in an argument she decided now would be a good time to use her skills. She offered to moderate for them and help them to communicate their issues to each other and promoted a positive resolution. her boss took note of her new skillset and decided she'd make an excellent manager