EOD was part of a team of managers for a large software company that was tasked with finding a way to reduce the number of returns made due to defective products. So department wanted to take the blame. He suggested they hold a meeting to speak about responsibility. When the department leads arrived at the meeting, Ian started by stating that a part of humility is knowing to own up when you're wrong. He reminded them that they were all a team, and for a team to work, everyone must be pulling their part. At the end of the meeting, one department leader revealed that some of his members were unproductive and may have been the cause of the defects.