In Part 1 of the communication course, you will learn how to:

Master Specific Communication Techniques to Set Yourself Apart from the Growing Crowd of Business Analysts

• Know what questions to ask and how to ask them to get detailed requirements from stakeholders
• Learn the techniques you should use to respond to stakeholders to facilitate positive discussion
• Identify listening filters that are keeping you from hearing and understanding the complete message from stakeholders

In this course, we'll fix - together - the bad communication habits that are keeping you from getting detailed requirements - even the ones you don't realize you have!

To get the most out of this course, you should have an understanding of what the business analyst job function is.

Content and Overview

We start with an overview of why this is so important to your BA role

We'll look at what the IIBA has to say about communication skills

You'll get an overview of projects and project teams

You'll gain an understanding of how to identify listening filters and how to avoid them

To manage conversations, you'll learn the process of effective communication and how body language affects your requirements elicitation meetings.

What am I going to get from this course?

• Seven lectures and more than 40 minutes of content
• Gain confidence in requirement sessions
• An improved professional image through better communication

Who is the target audience?

• Current business analysts that are not confident in requirements elicitation meetings
• Business analysts that are consistently missing requirements
• Individuals that want to move into the business analyst career