Lesson eight using this method. By working through this course, you'll have identified a method Do you remember it starts with identifying the culture you need and why you need it. Next, identify the behavior that will create a culture you want. Thirdly, identify what you need to do to influence that behavior. So this set of questions that I asked you to think about when you're identifying the coach you need and why questions such as What am I measured on? What do I get rewarded for?

What do I get into trouble for what's really important in my business, and so on? And then really, you're asking three main questions. What will I be able to observe? What would I hear people saying what will they be doing? What will they be doing even when they think no one is watching. So you're identifying here, the behavior that you can say, will demonstrate a culture of whatever that culture is, in this case, a culture of safety.

And finally, you're, you're using a set of levers to try to influence people's behavior, things like rules and expectations, showing them the benefits, negative consequences of not doing it, and so on. So you're using the methods I've talked to you about over this course, to leverage change. So let's think about how you might do this following this course. And we're going to take a case study. So there's an area that you're responsible for where every In the area, a team member or visitor should wear a protection. So it's a noisy area, and they should be wearing ear protection.

Let's start with the three stages. Firstly, identify the culture you need and why. So we want a safety culture. Why? Well, air damage can cause chronic and long term problems. So there's a good reason to get this right.

Then we want to identify the behavior that will create the culture we need. Easy for this specific situation. We want everyone to properly wear ear protection. Thirdly, identify what you need to do to influence that behavior. Well, that's tricky, that needs some thought. So have a think about this.

Jot down some of your thoughts about what you might actually do. So includes the behavior of wearing ear protection properly. So don't forget what you're doing. You're on stage three here, identify what you need to do to influence the behavior you want. Leverage things like rules and expectations, personal benefits, group benefit, and so on. Look at what you need to target and the sorts of actions we've taken in the previous lessons, or write down what you would do to get the behaviors you need.

So here are some suggestions. So you might have a clear stated rule with signs up on the wall to state the need for air protection. Ensure air defenders are always available and have a process to make sure you never run out. Get the most comfortable air defenders you can ensure you always wear them Carry out unannounced audits on a protection include lack of ear protection in the training on interventions and encourage interventions about it. So you want to see people approaching others, to remind them of the importance of wearing ear defenders. Challenge other managers when not wearing ear protection.

Hopefully that will be received in the spirit that you've sent it, but escalate if necessary. If you continue to have problems, do root cause analysis. Let's have a look at the next slide. Instead of just going through a fishbone diagram here or five why I thought I'd just tell you a story that illustrates why five y might be useful, what sort of answers you might get from this. So a factory that requires everyone, including physicists to wear defenders regularly takes People on factory tours. During these tools have with groups of 10 or more, the individuals in the group are left with a choice to either wander around the factory not hearing a word, take their defenders out altogether, or manipulate the earplugs so that they allow sound in, but look as though they're kind of in the air.

Most people do the latter. Everyone knows this. And it brings the whole process into disrepute. After doing a root cause analysis, my question would be, what other visitors to think about how important hearing safety is. And more important, what are the workers to think about how seriously you take it? That's something that I've experienced more than once in factories.

So you'd have to question the process, wouldn't you so you've got that the root cause of issue there. Actually, the whole idea of air defenders has been brought into disrepute. Because nobody really wears them, they just have them sort of dangling in their ear. So it looks as if they are but it's not actually doing any good. So you need to deal with that issue and think about a different way of taking people around that factory and communicating with them.