In this video we are going to talk about how to handle customer complaints or how to handle an upset customer. But I want to tell you the reality. This is the last thing you have to think about. The last thing is to think about handling customer complaints or handling an upset customer. Because your job is by all means, by all the ways, avoiding customers to be upset or avoiding customers to have any kind of complaints. If you have a customer complain, this mean many things, but one of the most important thing it means that you didn't give the customer his needs Exactly.

It means that you are not aware of the customer needs and it means there You have violated one of the psychological needs for this customer. And this is not something good, you can see if you have an upset customer or an unhappy customer, that you are in a red zone in your business. However, just in case you have an upset customer, or unhappy customer, you have to hand in his complaints. But please note that this is the last thing you have to do. The last thing is thinking about handling customer complaints, because by all means, by all the methods by all the tactics, techniques, the knowledge you have, you have to have only happy customers. And just remember, this course is about winning customers.

And it's all about winning the mind of the customers and the heart of the customers. If you did your homework Cry, if you win the heart and the mind of the customers, there is no way for them to be upset. But if they are upset and this is the last thing that must happen, you will hand in this complaint using the last method. So what is the last method ensure it's all about listening to the customer, listening to the customer effectively, listening without thinking about replying to the customer. Just listen, make his negative energy get out, listen and respond to his ideas, to his emotions to his feelings. And after listening to him.

You have to apologize. Dear customer, I'm very sorry that you failed 123 really, we didn't mean really. I didn't mean then you have to For the customer, this is this. You have to satisfy the customer not by just saying something, you have to satisfy the customer effectively, even if you will give him his money back. Even if you will give him something free, you have to satisfy the customer the customer must leave you place satisfied, must review place happy and just remember the lifetime value. You have to do everything you have in your toolbox to keep the customer, not just keep the customer you have to keep the customer happy.

And the last thing in the last is thank the customer. You thank the customer for two main reasons. The first reason you thank him for getting you the problem talking about the problem and for accepting your apology. This is the last thing you have to do with a customer is to hand in their complaints, because by all means, by all means, there must not be any complaints in your business. Why? Because you are a master in winning the hearts and the minds of your customer and a master in selling them.

But just in case you have a complaint, you will use the last technique and this is the last thing to do with customers. Thank you and see you the next video.