Welcome back, and in this video we are going to talk about the four styles in details. So let's start with the first style and it is the freezer style in the freezer is time on the procedural side you will be slow, inconsistent, disorganized and chaotic. And on the personal side, you will be cold in personal interest interested, apathetic and aloof. And the message we are giving to our customers in this time is that we don't care. I am sure that you are not in this style at all. Because this is time in this age of business.

We have Is not there anymore, because anyone and this is sorry, he will be killing himself in less than 24 hours. The next style, which I found that many of the enterpreneurs are in this style, and they don't recognize that they are in this style is the factory style. And I want to tell you why many people or why many enterpreneurs or service providers are in the factory style, because they need over focus on that technical pause. And for any reason or another, they just they didn't pay a lot of attention to the personal part. So, what is the factory style in the factory style on in the procedural side, you will be very very timely. You are very efficient, very organized.

No business as is. But on the personal side, your business may be cold or impersonal. You may be uninteresting, you may be apathetic. You know, this time is like the Pepsi machine style for example. Whenever you put the coin in less than 10 seconds you will have the cam but there is no interaction. There is no personal interaction.

And if any intrapreneurial dealing in this factory style, the message is given to the customer is you are a number and we don't care but about your money. There is another style, which is a very important style. we name it the friendly Zoo style and some intrapreneurs are in the friendly Zoo style because they give a lot of attention they give over attention and extra attention. To the personal side, neglecting their technical side or neglect or neglecting the procedural side, just thinking that if they have amazing interpersonal skills, customers may forgive them for the procedural mistakes and then is not right. We have to have the balance. So in the friendly zone time what's happening, what's going on in the friendly Zoo style, the procedural side is very slow.

This organized, chaotic and inconsistent wine, the personal soil, very friendly, very personable, very interested and very tactful. And in fact, this style is giving a message to the customer, which is we are trying our heart We are trying to succeed For you, we are doing our best. But we don't know what to do. We don't know how to do it. This is the message to the unconscious mind wants you to remember that what is needed is that balance. And that balance is what will move us from where we are to the winning customer side.

So what's happening in the winning customer side, in the winning customer side, the procedures are timely, organized, uniform, consistent. And on the personal side, it's friendly, personable, interested and tactfully and the message you are giving to the customers in the winning customers time. Essentially. We know who we are. We know how to deliver extra ordinary service. We know you as a customer We know your needs.

And we really want to keep you with us for a lifetime. This is the side that you have to be in. And it's all about balance. You have to balance between the procedural side, and there's no sign. In the next video, I talked to you about the moment of truth that we have with our customers. Thank you and see you in the next video.