Welcome back, and I am sure that you answer the questions in the last video. If you didn't answer the questions in the last video, please go back and answer these questions. And right now, let's dig deeper. And just think about these questions. How do the customers encode their experience in their mind experience has many stages, some of these stages are shallow, and some of these stages are very deep. Some of these stages depends only on the moment they are dealing with you and some of these stages are encoded in a very deep part in their unconscious mind.
In this course, you will understand exactly how do the customers encode their experience with you or with you business. From your point of view, why do you think customers would like to repeat the experience when the service providers? Just think about yourself? What makes you repeat visiting some stores? Or what makes you repeat visiting some bands or some restaurants or whatever is what makes you buy the same product? again, and again.
If you think about this question for a while right now, you will not find a concrete answer. You don't know why you don't find something to say. And this is because the experience is encoded in your unconscious mind. Most probably, most of the brands you love you like and you are loyal to. They have dig deep and the image your psychological needs in your article Want to smile? And that is what you will be a master of during this course.
One last question. Have you ever experienced this suffering you may put yourself in, or just trying to reach a destination or to reach a store or to reach a restaurant you love, regardless of the traffic generation, for example, or regardless of that, you don't have a lot of time. If this happened to you, what do you think the main motive for you to do? So? Is it the quality of the place only? Or do you think that there was something indeed, more than the quality of the food or more than the quality that this place is offering you in your unconscious mind and you were trying to fulfill some of your psychological needs?
Take the time and think about these questions. And take the time if you would like and watch this video. Once more. Because this video is the foundation of the upcoming course. Thank you and see you in the next video.