Competencies of the Extraordinary Customer Service Expert 02

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Transcript

We'll come back with new awareness, we'll come back with understanding and knowing the psychological needs of your customers. Right now, don't do anything. Just give your unconscious mind that permission to tell you what is missing in your business right now, or what you are doing great, and you can build more upon it in order to win customers. And in order to have these customers engaged with you. I want to tell you about a story happened with me one time before. One of my managers in the very past made an amazing exercise.

And this exercise in fact, it was encoded in my unconscious mind because it was very, very, very innocent. And I think that It's what we need to do with our customers. What he did that whenever a customer come and whenever he feels or he sees that this customer is our ideal customer, he just asked him some questions. These questions is like, what do you love overall? Why do you come to us? When do you come to us?

What prevents you from coming to us? Some of the questions and the great thing about this, that it was not prepared. The questions were not prepared. He was just putting himself in the flow. And the conversation with the customer was taking him over with was taking them to a place where he built a strong rapport with the customers. It is very, very, very important to build very strong rapport with your customers.

While building strong rapport with the customers is very important. A pool is what makes people feel that we are like them. rapport is what on a very deep unconscious level, or psychological level makes people come back to us. It's the rapport. So, what is rapport? And how can we make rapport with our customers, even if we are not dealing with them face to face, or even how we can make this rapport if we are providing them physical products, and this is what we are going to talk about upcoming.

So, come in the upcoming video with this question in your mind. How can I use rapport to win customers and engage them with me and with my business? Thank you.

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