Welcome back. And let's know that there are four styles of customer service. Four styles of serving our customers. What are these four styles. The four styles mainly depend on the two sides, the procedural side and the personal side. So, let's check together the screen and let's check together this image.

You have fizzles style, where there is no process and procedures and there is no personal side and you have friendly Zoo style where there is high personal side and no procedural side and there is fat freestyle, where there is high procedural side, but no person side and there is that desire style. The desired style is customer winning style. It is the style that you win customer with. And this is time is where you have very high procedural side and very high personal side. In the next video, I will show you each style and I will show you how to master or how to balance thesis types. Thank you and see you in the next video.