Welcome back and we are talking about the scenes in the body language that you have to avoid. Please, please, never put your hands in your pocket while dealing with customers because simply it gives them a message that you are too arrogant or you are not respecting them. And one of the very, very, very affordable body language is to put your hands on your hips because this simply keeps message to the customers that you are too pushy. Or you're arrogant. You know there are many other messages you must know about. We don't have time to talk about them, but I recommend you to search for By the language and the science you're doing with customers, and what to avoid.

And don't worry, it will not take you a long time, you will master this very quickly. Because we've only two things you need to know. If you must sit only knowing your customers and knowing their psychological needs, you will find yourself dealing effectively and dealing slowly with customers. So while talking about body language, because the body language is giving their messages directly to the unconscious. You know, in this age, it's not important for you to have the skills of handling customer complaints. It's more important to avoid or to minimize the customer complaints.

It's more important to have some skills and some knowledge not to make that customers feel at all that they are upset or that they are unhappy and 85 percent of the customer complaints are not coming because of what they are thinking consciously 85% of the customer complaints are coming because uncomfort they have just think about, you're dealing with a person who is dealing with you in a perfect way in the proper body language, and he's giving you the needs you need and something happened, which is not very good. I think that you will be engaged with this service provider and you will talk with him or you will talk to him in a nice manner in order to solve the problem. So, what would happen if I gave you the best product but with bad facial expression? How would you feel if I'm talking to you about this course, and if the information I'm giving to you in this course, is really good.

Information. But this is my facial expression. And what if this is my facial expression? You see, it's very, very, very simple checks you can make and you will transform your customers from just happy customers, to loyal customers for engaged customers. Thank you. And in the next video, I will take you in one of the most important ideas that you will need to master and once you master this idea, you will be able to transform your business and you were able to win customers and what will you do with your sales and profit?

You will maximize them. Thank you