Business Etiquette and International Protocol

Learn about essential etiquette knowledge and good manners for your career and doing business in a global scale.

Business Etiquette and International Protocol

Learn about essential etiquette knowledge and good manners for your career and doing business in a global scale.
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About the Class

  • Business etiquette is given so much importance for the role they play in the success of a business as well as an individual. Using your business etiquette skills, you are putting your best foot forward. It involves dealings with co-workers, employers, business partners, customers, etc. Business etiquette helps you develop strong relationships based on such behavior. 
  • As business is done more on a global scale, understanding cross-culture and international business etiquette have become more crucial when dealing with international clients.
  • We recommend that you take British Social Etiquette first as a foundation course. We have included two episodes of social etiquette as an introduction. 

Here is the curriculum of this course. It includes 26 videos, 18 readings, a simplified eBook of International Protocol, and some review questions and quizzes. 

Section 1 Social Etiquette for Business

  • Lesson 1 First Impression
  • Lesson 2 Social Skills
  • Lesson 3 Social Etiquette Vs Business Etiquette
  • Lesson 4 Professional Presence
  • Lesson 5 Dress Code for Women
  • Lesson 6 Dress Code for Men

Section 2 Communication Skills

  • Lesson 7 Communication Skills
  • Lesson 8 Verbal Communication Skills 1
  • Lesson 9 Verbal Communication Skills 2

Section 3 Business Etiquette at Workplace

  • Lesson 10 Business Card Etiquette and Introduction
  • Lesson 11 Etiquette for Employees and Employers
  • Lesson 12 Office Etiquette
  • Lesson 13 Netiquette and Social Media 
  • Lesson 14 Business Social-Networking Skills
  • Lesson15 Email Etiquette and Business Correspondence 
  • Lesson 16 Unwritten Rules in Business 
  • Lesson 17 Business Meeting Etiquette

Section 4 Etiquette for Building Business Relationships and Entertaining

  • Lesson 18 Etiquette for Welcome and Reception
  • Lesson 19 How to Forster Relationships
  • Lesson 20 Business Dining Etiquette

Section 5 International Protocol and International Business Etiquette

  • Lesson 21 International Protocol
  • Lesson 22 Flag Protocol
  • Lesson 23 International Conference Protocol
  • Lesson 24 Red Carpet Protocol
  • Lesson 25 Cross-Cultural Study 
  • Lesson 26 Etiquette for Signing Agreement 

Section 6 eBook, Review Questions, Quizzes, Feedback Form 

Here are some practical tips for you to achieve the best outcome. 

  • Make notes when watching the videos.
  • Download and read the articles, because there is some information not included in the course but they are practical and relevant to business etiquette.
  • Practice and do the tasks to enhance your understanding.
  • Take the review questions as quizzes to test your etiquette knowledge. 
  • Watch all the videos because the system automatically detects your learning and progress. You can only download the certificate of completion when you have finished watching and downloading. 

Author

Ziki · Ellen

Etiquette & Image Consultants
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Jacky Ziki has 30+ years of working experience (in China, Hong Kong and the UK) and became a trainer in 1995(customer service and communication skills). He has an MBA from Oxford Brookes University, an Etiquette Consultant Master Certification from Career College, and a certificate in International Business & Diplomatic Protocol from the...

Requirements

  1. You should have an understanding of some terms of business English. 
  2. You should have general knowledge of social etiquette and communication skills 
  3. With or without working experience 
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What's Included

Language: English
Level: Intermediate
Skills: Social Etiquette, Business English, Business Etiquette
Age groups: 18+ years
Certificate: On completion
Duration: 7 hours 36 minutes
26 Videos
21 Documents
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