Jim had to hire a new personal assistant. He needed someone organized and personable. Jen answered all of the interview questions perfectly. She had the necessary training and education, so Jim hired her. After a few weeks some of Jim's coworkers complained about her behavior. They accused her of being aggressive and insubordinate, but she never said anything specifically rude or hostile.

Her tone and body language, however, were extremely aggressive. For example, She rolled her eyes when people asked her questions. Jim had to coach Jen on her nonverbal communication and he added a body language evaluation to his interview process.