A supervisor of new time production consistently received poor employee evaluations, employees felt that he was rude and authoritative, the supervisor attempted to be more careful in his choice of words, and he scheduled an assessment to point out the problem. The assessment showed that the supervisors tone often conveyed condescension and sarcasm. Additionally, his body language and gestures indicated impatience and aggression is nonverbal communication was stronger than his words, the supervisor was assigned a communications course